Product support packages
Supporting the way forwardHaving purchased your SAM system you already have the benefit of the quality and reliability of a SAM product, which has been rigorously designed and tested to give you trusted performance throughout its life. However, in addition to buying a world-leading product, SAM offers outstanding customer support which with a combination of preventive planning together with fast efficient response will help you maintain the highest system performance and availability.
Committing to a SAM CARE support agreement is an investment towards minimizing risks of unexpected incidents as well as taking control of capital and operational expenditure.
SAM’s CARE Support provides combined hardware and software support, ranging from basic product support to full system support. The higher the level of support the greater the service value and the lower the exposure to risk.
- Technical support advice service 24/7/365 days a year from SAM Specialized Support Engineers
- Software maintenance and support
- Advanced parts replacement service for SAM products
- Remote Diagnosis
- Monitoring of all logged support issues from beginning to resolution
- Immediate access to specialist SAM Engineers for emergency support whenever you need it
- Ensures you have access to bug fixes and the latest versions of software
- Provides next business day dispatch of SAM spare parts for you mission critical system
- SAM technical support engineers can quickly log-in remotely to check and analyze your system
- All support issues are logged and tracked until completed in line with committed key performance indicators
SAM can offer a CARE Support package that satisfies your operational needs, business requirements and budget.